questions

Got Questions? We’ve Got Answers!

Everything parents, schools, and families need to know — from tickets to parties, VR, and AI learning.
We’ve made it quick, friendly, and easy.

🎯 General Information

Where is Ultra World located?

📍 We’re inside Cradlestone Mall, Mogale City, near the Cinemas on the upper level.
🅿️ Free and secure mall parking is available for your convenience.

What are your operating hours?

🕘 Off-Peak Hours:

  • Tuesday – Thursday: 9:00am – 5:30pm

  • Friday: 9:00am – 7:00pm

  • Saturday: 9:00am – 8:00pm

  • Sunday: 9:00am – 6:00pm
    (Closed on Mondays)

🎒 School Holidays: Open daily from 9:00am – 6:00pm
🎉 Festive Peak Season: Open daily from 9:00am – 7:00pm

Do I need to book in advance?

🟣 Walk-ins are welcome, but we recommend booking in advance, especially for birthdays and holidays, to secure your spot.
👉 Book Now or WhatsApp us at 076 71 777 12

🎟 Tickets & Entry

What are the ticket prices at Ultra World?

Our tickets are simple and flexible:

  • 💜 Happy 30 — R50 for 30 minutes

  • 💜 Happy Hour — R100 for 1 hour

  • 💜 Festive 5 Combo — R700 (5 kids · 2 hours)

🎟️ Grip socks not included (R50 per pair).

👉 [Book My Ticket →]

Do I need grip socks?

Yes — for hygiene and safety, everyone entering the play area (kids and parents) must wear grip socks.
Bring your own or get a pair from us for:

  • R50 (standard size)

  • R120 (jumbo size)

💡 They’re reusable — bring them again next time!

Do parents need a ticket?

Yes — parents entering the play or lounge area need a ticket for hygiene and safety.
It includes:
☕ Unlimited Coffee & Tea
💆 30-min massage chair (unlimited use allowed)
📶 Free Wi-Fi
🧦 Standard socks (R50) or jumbo socks (R120)

💜 Parent Ticket starts from R30 (entry only) or R50 (entry + socks).
👉 [Get Parent Ticket →]

Can I drop off my kids?

Yes, for children aged 8 and above — you can drop them off and enjoy your time at Cradlestone Mall.
Our certified staff and first aiders are always present.
💡 Parents of younger kids are encouraged to stay and relax in our comfort zone.

🎂 Birthday Parties & Events

What party packages do you offer?

We offer 4 fun-filled packages:

🎈 Mini Party (4–6 kids): R400/child
🎉 Basic Party (7–9 kids): R360/child
🌟 Premium Party (10+ kids): R350/child (🎂 10 paying children = 1 birthday child plays FREE!
For every 10 paying kids, the birthday child is free — that means you get 11 kids for the price of 10!)
🕹️ VR Neon Party (10+ kids): from R380/child

All include:
✅ Themed decor
✅ Playtime access
✅ Socks & snacks
✅ Staff assistance
👉 [See Party Packages →]

Can I bring my own cake or snacks?

Yes, you can! Light snacks and birthday cakes are welcome.
We also have optional add-on food combos if you’d like a full-service party.

What if fewer kids arrive?

Don’t worry — we adjust your invoice after the first hour of registration.
You’ll only be charged for the confirmed number of guests.

Can we extend our playtime?

Absolutely! Extra playtime can be added on-site for a small additional fee.
Our team will assist you on the day of your event.

Can parents join in the fun?

Of course! Parents are welcome to join with a parent ticket —
enjoy Wi-Fi, coffee, and unlimited massage chairs while watching the kids have fun.

🎂 At Ultra World, birthdays are for the whole family!
👉 [Plan My Party →]

🎮 VR Room

What is the VR Room experience?

Our VR Room offers an immersive, neon-lit environment where kids can race cars, fly through space, or explore virtual adventures.
💫 3D fun meets real laughter — safe, guided, and unforgettable.

How much does the VR Room cost?

🎮 R50 per 10-minute session per child.
💜 Unlimited access included in our VR Neon Party Package (10+ kids).

Who can play in the VR Room?

Recommended for ages 8+.
Younger kids can join with assistance from our team.
All headsets are sanitized after every session.

How do I book a session?

Walk-ins are welcome, but we recommend booking ahead for groups.
📲 [Book VR Session →]

🤖 AI Learning FAQ

🤖 What is the AI Learning Program about?

Our AI classes help children use creativity and technology together.
Kids learn to make posters, videos, stories, and even mini games — all using simple AI tools like Canva and ChatGPT.
💡 It’s not coding — it’s creativity made simple and fun.

👩‍👧 Who is this course for?

For curious kids aged 7–13 who love to create, imagine, and explore new ideas.
No experience needed — we guide them step by step.
💜 Parents are welcome to attend for free.

💰 How much does it cost?

🎓 1. Online AI Course (via Udemy)
Learn anytime, anywhere — guided video lessons and creative exercises.
💡 Price is set by Udemy and may vary during promotions.
Perfect for families who prefer flexible, self-paced learning.
➡️ [View on Udemy →]


🏫 2. In-Person AI Learning at Ultra World
💜 AI Discovery Lesson — R400/child
A 1-hour, one-on-one introduction to AI creativity.
Your child will make their first project with our guidance.
Parents attend free.

💜 Full AI Learning Program — R1899/child
A 5-day, one-on-one guided learning journey at Ultra World.
Includes:
✅ Hands-on lessons with our AI coach
✅ Lifetime access to our Udemy course
✅ Creative workbook & printed certificate
Parents attend free.

💡 No contracts, no pressure — just real learning and fun at your child’s pace.

📲 [Chat to Book a Class →]
We’ll respond in 15 minutes to confirm your preferred time slot.

🧠 What will my child learn?

By the end of the class, your child will say:

“I can use AI now!”
They’ll know how to:
✅ Create images and posters
✅ Write stories and ideas
✅ Design mini projects for school
✅ Present their work confidently

🏫 Are these lessons verified or recognized?

Our AI Learning Program is a skills-based course — focused on building real, creative digital skills that schools love to see.

💜 Every learner receives a Certificate of Completion from Udemy, which parents can include in their child’s portfolio or school record.

We’ve also worked with teachers and education partners who support our approach to introducing AI safely to children.
It’s practical, inspiring, and aligns with the skills South African schools are now encouraging.

🕒 How long is the class?

The Discovery Class lasts 2-3 hours.
The Full Program runs over 5 flexible days — your child can learn step-by-step, at their own pace.

🧾 What do I need to bring?

A laptop (recommended) or tablet.
We provide everything else — Wi-Fi, support, and creative materials.

💬 How do I book?

No forms, no fuss — just message us directly:
📲 [Chat on WhatsApp →]
We’ll confirm your child’s session within 15 minutes.

Still Have Questions? Get a Callback in 15 minutes

We’ll message or call you personally. No bots, no waiting. *By tapping, you agree to be contacted via WhatsApp. Opt out anytime.