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POPIA

⚖️ POPIA Policy

At Ultra World, your privacy matters.

We are committed to protecting your personal information in full compliance with South Africa’s Protection of Personal Information Act (POPIA).
This policy explains how we collect, use, store, and safeguard your information when you interact with us online or on-site.

Have Questions About Privacy?

🔐 What Information We Collect

We may collect and securely store the following personal details when you book, subscribe, or contact us:
*Your name
*Contact number
*Email address
*Your child’s age or birthday (for bookings, age-appropriate activities, or birthday promotions)

✅ Why We Collect Your Information

We collect this information to:

  • Process your bookings, tickets, and memberships

  • Communicate about specials, birthday rewards, and promotional offers

  • Provide updates on AI courses, playtime events, or educational programs (if you have opted in)

  • Improve our customer service, learning experience, and communication efficiency

🤝 Your Consent

By signing up for membership, making a booking, or joining our WhatsApp community, you give Ultra World permission to contact you with relevant updates and offers.

You may withdraw your consent anytime by:

📸 Photography & Videography

At Ultra World, we occasionally capture photos and short videos of activities, play sessions, or events within our facility.
These recordings are used solely for safety monitoring, internal review, or promotional purposes (such as our website, newsletters, or social media).

We take every precaution to respect your privacy and your child’s personal rights:

  • We avoid filming or photographing identifiable faces whenever possible.

  • If a child’s face appears in footage, it may be blurred, cropped, or edited before any public use.

  • We never publish names, contact details, or personal identifiers.

  • All materials are handled in accordance with the Protection of Personal Information Act (POPIA).

Parents or guardians who prefer not to have their child photographed or recorded may inform our staff or email support@ultraworld.co.za, and we will ensure their preference is respected.

🔒 Data Security

Ultra World implements appropriate physical and digital safeguards to prevent loss, misuse, or unauthorised access to personal data.
Your information will never be sold, shared, or transferred to unauthorised third parties.

👋 Your Rights & Opt-Out Options

You have the right to:

  • Request access to the information we hold about you

  • Ask for correction or deletion of inaccurate data

  • Withdraw consent at any time

If you no longer wish to be contacted:

📅 Policy Review

This POPIA Policy is reviewed regularly to ensure continued compliance with South African privacy law.
Last updated: June 2025

🌍 Contact for Privacy Matters

Ultra World Privacy Office
📧 support@ultraworld.co.za
📍 Cradlestone Mall, Entrance 5, Top Floor

💬 Notice for On-Site Visitors

🎥 Please note: Ultra World may record short clips or take photos during normal operation for safety and promotional use.
Faces are edited where necessary. Kindly inform our staff if you prefer not to be included.