Ultra World Rules & Safety Guidelines

Your safety is our top priority. Please follow all posted safety signs and any instructions from our friendly Ultra World staff.
Use equipment as intended and let our team know immediately if you notice anything unusual.

For everyone’s safety and hygiene, grip socks are required in all activity areas.
You can bring your own or purchase a pair at the entrance for R50.

Some attractions have minimum age or height requirements for safe play.
Please check the posted signs or ask our team — we’ll be happy to help.

Parents and guardians must supervise their children at all times.
We encourage parents to join the fun — or relax in our Parent Lounge while our staff ensures a safe play environment.

Guests with pre-existing medical conditions, injuries, or pregnancy should consult a healthcare professional before participating in physical activities.
Please inform our staff if you have any concerns so we can assist you responsibly.

Our certified team members are here to help you enjoy safely.
Always follow their directions — it keeps everyone protected and happy.

We’re all here to have fun! Please treat fellow guests and staff with kindness and respect.
Bullying, rough play, or disruptive behaviour will not be tolerated.

Help us keep Ultra World fresh and welcoming.
Please use the bins provided and sanitize hands regularly — especially before and after play.

Capture your happy memories — but please be considerate of others’ privacy.
Avoid photographing or filming other guests without their consent.

Our venue is equipped with safety systems and trained first-aiders.
In the unlikely event of an emergency, stay calm and follow staff instructions and evacuation signs.

Additional rules may apply during events, parties, or promotions.
Our team will inform you of any extra guidelines to ensure a smooth experience.

For all birthday parties and group bookings, please refer to our [Party Terms & Conditions].
Arrival times, duration, and no-show policies may differ — ask our coordinators for assistance.

Ultra World is not responsible for lost or stolen items.
Please keep personal belongings secure or use available lockers.

Most importantly, have fun, be kind, and make every moment count!
Our mission is simple: safe fun, bright smiles, and unforgettable memories.